South Africa's BFSI business is rapidly expanding, driven by innovation and technology to improve service delivery and efficiency, as demonstrated by a leading banking institution that has successfully deployed over 100 robotic process automation (RPA) robots to automate a variety of operations.This initiative has significantly increased efficiency while highlighting challenges in transitioning from third-party solutions to a custom-built RPA system. The organization’s experience underscores the importance of addressing both technical and non-technical aspects during RPA deployment to ensure a smoother integration process. The integration of artificial intelligence (AI), machine learning (ML), and RPA is transforming processes in South Africa's banking, financial services, and insurance (BFSI) industry, resulting in improved service delivery. However, to realize the benefits of these technologies fully, it is essential to address talent shortages and employee concerns. RPA enables organizations to automate routine processes by simulating human actions, which enhances efficiency while maintaining a human-like interaction with computer systems.Overview of the event: The 25th BFSI Innovation & Technology Summit will take place on November 20, 2024, in Johannesburg, bringing together over 200 leaders from South Africa’s banking and financial services industry. Dr. David Masondo, Deputy Minister of Finance for South Africa, will be the keynote speaker, sharing insights on how fiscal policies are shaping the future of the BFSI sector. The event, themed "Pioneering Tomorrow: Unleashing IT Excellence," will focus on aligning financial strategies with government priorities while driving innovation and financial inclusion.The summit will cover important topics such as overcoming fiscal challenges, the rise of digital banking, the future of electronic payments, and the need for strong data privacy measures. With input from CTOs, CIOs, and cybersecurity experts, attendees will have the chance to learn, network, and collaborate on new ideas. This event will offer industry leaders a unique platform to discuss transformative strategies that will shape the future of South Africa’s BFSI industry.Who will attend?Dr. David Masondo, Deputy Minister of Finance,The Finance Ministry,Republic of South Africa.Luyanda Ndlovu, Chief Information Officer, Department Of Communications and Digital Technologies, Republic of South Africa.Khetha Cele, Group Chief Information Officer, IDFC.Mandi Scott, Chief Information Officer, Digital and e-Commerce Group, Personal and Private BankStandard Bank Group.Kholeka Tsotsotso, Chief Information Officer, Development Bank of Southern Africa (DBSA).The event will cover topics like:CBDCs: Shaping Tomorrow's Financial Horizon.Transforming BFSI Operations with AI, ML, and Robotic Process Automation (RPA).Progressing in Digital Banking: Pursuing Excellence in South African BFSI.Sustainable Digital Transformation in South African BFSI: Addressing Challenges, Seizing Opportunities, and Ensuring Inclusive GrowthExploring Future Possibilities: Utilizing Generative AI to Revolutionize BFSI.Advanced Cybersecurity Solutions for the South African BFSI Industry.For more information on the 25th Edition of BFSI Innovation & Technology Summit click the: LinkAbout Exito:Exito, which means success in Spanish, embodies our commitment to the success of our customers. Each year, we host over 240 virtual and in-person conferences globally, bringing together audiences with world-class thought leaders and C-level executives across industries. Our meticulously crafted agendas, based on extensive research and valuable industry insights, facilitate business, knowledge transfer, deal flow, and impactful messaging for brands.For Media Enquiries, contact:Kasturi Nayak (Sr. Marketing Executive)Kasturi.nayak@exito-e.comEnquiry@exito-e.comExito Media Concepts Copyright 2024 ACN Newswire via SeaPRwire.com.

KUALA LUMPUR, Oct 11, 2024 - (ACN Newswire via SeaPRwire.com) - The 16th edition of the HR Leaders & HR Tech Strategy Meeting, organized by Rockbird Media on September 24, 2024, at Berjaya Times Square in Kuala Lumpur, Malaysia, served as a beacon for HR innovation. Under the theme "Advancing into the Nexus of Human and Technology," the gathering became a melting pot of ideas for CHROs and HR leaders from Malaysia and beyond.With Malaysia's HR Technology market poised for a 12% annual growth over the next five years, the event tackled the pressing need for technological adaptation in HR. Attendees immersed themselves in a tapestry of keynote addresses, interactive sessions, and panel discussions, all aimed at mastering cutting-edge tools and bridging the tech skills gap in HR.The summit spotlighted crucial areas such as operational efficiency enhancement, employee engagement boosting, and data-driven HR decision-making. Participants delved into strategies for workforce reskilling, seamless tech integration, and elevating the employee experience in our digital age.This knowledge exchange hub fostered networking among HR leaders from diverse industries, sparking potential collaborations through one-on-one meetings. As Malaysia solidifies its position as an HR innovation epicenter, the insights gleaned from this meeting are set to ripple across regional HR strategies.This edition of the HR Leaders & HR Tech Strategy Meeting stands as a testament to the dynamic evolution of HR in the digital era, equipping attendees with fresh perspectives to navigate the rapidly changing HR landscape.Looking ahead, Rockbird Media promises to build on this year's success with even more groundbreaking content and expanded networking opportunities next year.For more information, please visit https://rockbirdmedia.com/About rockbird mediaRockbird media is an international business media company that produces B2B events and offers business solutions.Whether it is through online media and content, must-have business intelligence and analytics, effective networking, and partnering solutions, we help businesses and professionals learn more about the latest trends, and know more about their customers, peers, and competition, to make that decision that allows them to grow.Media contact:Ann Jubelle De Veraannjubelle@rockbirdmedia.com Copyright 2024 ACN Newswire via SeaPRwire.com.

KARAK, PAHANG, MALAYSIA, Oct 10, 2024 - (ACN Newswire via SeaPRwire.com) - EdgePoint Towers Sdn Bhd, part of EdgePoint Infrastructure, the ASEAN-based independent telecommunications infrastructure company, today launched its first digital classroom in Malaysia at Sekolah Kebangsaan (SK) Sungai Dua in Karak, Pahang. This launch represents the first of 2 digital classroom projects under its regional corporate social responsibility Connectivity for Communities (CFC) program. CFC aims to connect schools in underserved areas, providing them and its surrounding areas with access to the internet. At the curtain drawing ceremony-Encik Hanad Yusuf- Chief Sales and Commercial Officer EdgePoint Towers (centre left) Yang Berusaha Tuan Zainal Bin Abas- Deputy Director General of Education Malaysia (centre right) Flanked by officials from the Ministry of Education Malaysia.Executed in collaboration with our partners, including Impact Malaysia, this digital classroom will offer over 100 students between the ages of 5 and 12 a dedicated space for learning. It will be fully equipped with seamless and unlimited internet connection and will also provide students with various educational materials, interactive learning platforms, and multimedia content on their academic subjects and interests. The programme will also include capacity development programs for school staff to ensure the effective management and sustainability of the initiatives.Yang Berusaha Tuan Zainal Bin Abas, Deputy Director General of Education Malaysia, said, "In addition to formal education, access to the vast resources available online will not only enhance children’s learning beyond a physical classroom, but also provide them with the right tools and technologies to further develop themselves as individuals. Our national commitment to digital inclusion means we collaborate with technology and knowledge partners to provide affordable and equitable access for all, and EdgePoint’s CFC programme supports the government’s efforts to develop digital-savvy Malaysians who are able to effectively contribute to society and in the long run, participate in the digital economy. We welcome public-private partnerships such as these which are crucial in realising our national ambitions.”Muniff Kamaruddin, Chief Executive Officer of EdgePoint Towers, said, "Connectivity today is as essential as the utilities we use daily. As infrastructure providers we want to do our part in ensuring equitable access to connectivity for all students in Malaysia. By providing them with the right tools, technologies and digital resources we aim to empower these students and teachers, giving them platforms for bigger, brighter futures. The access to connectivity from infrastructure deployed here will also extend to the surrounding orang asli communities, giving them access to online health care, banking, government services, retail and gig opportunities. We hope this also opens doors for alternative income options allowing them to elevate their quality of lives. This is also in line with our commitment to connecting the unconnected and ensuring a digitally inclusive Malaysia”.Tuan Ahmad Jafri Bin Dolah, Headmaster at SK Sungai Dua, Karak said, “This digital classroom will not only provide our students with access to the internet but change the way we teach entirely. We are now able to access online resources, participate in digital classes, collaborate and share ideas with other educators as well as provide e-learning and alternative materials to the children. We are not only imparting knowledge but also preparing them for the digital world and making them more well-rounded individuals. This elevates the quality of education we will be providing to the students from here on”. Puan Nurul Azwa binti Mohamad Rodzi, Deputy Chief Executive Officer of Impact Malaysia said, "Impact Malaysia’s goal is to continue to empower communities by focusing on youth development and enabling young people to take charge of their futures. Through partnerships such as these, we are able to advise on the locations or communities which are most in need of affordable, reliable and meaningful connectivity and subsequently bring lasting changes to them”.Present at the unveiling of the digital classroom were Yang Berusaha Tuan Zainal Bin Abas, Deputy Director General of Education Malaysia (School Operations Sector), a representative for the Minister of Education; Yang Berusaha Encik Amzan bin Abd Malek, State Education Director of Pahang; Yang Mulia Tunku Dato’ Mahmood Fawzy bin Tunku Muhyiddin, Chairman of EdgePoint Malaysia Holdings and Encik Hanad Yusuf, Chief Sales and Commercial Officer, EdgePoint Towers; Tuan Mohd Razi bin Jaafar, Chief Financial Officer, Yayasan Didik Negara; Tuan Ahmad Jafri Bin Dolah, Headmaster of SK Sungai Dua; Encik Shahrizal Husin, Head of Development for Pahang State, Malaysian Communications and Multimedia Commission (MCMC); Puan Nurul Azwa binti Mohamad Rodzi, Deputy Chief Executive Officer of Impact Integrated, and senior management of MOE.This is the fifth digital classroom EdgePoint is launching under the CFC programme, with a target to launch a total of 10 schools by the end of 2024.About EdgePoint InfrastructureEdgePoint Infrastructure is an ASEAN based independent telecommunications infrastructure company that aspires towards Building a Connected, Digital ASEAN. Headquartered in Singapore with operations in Malaysia, Indonesia and the Philippines, through EdgePoint Towers Sdn Bhd, PT Centratama Telekomunikasi Indonesia, Tbk and EdgePoints Towers Inc. respectively, the company is focused on providing sharable and leading-edge telecom structures, small cells and in-building systems. EdgePoint aims to be an industry leader through scale and innovation, driving operational efficiencies through the adoption of analytics and digital technologies.Rolled out across Malaysia, Indonesia, and the Philippines, the CFC programme is part of EdgePoint’s ongoing commitment to enhancing equitable access to connectivity across the region, especially in the underserved communities. In an effort to ensure the right communities benefit from these initiatives, EdgePoint has partnered with local organisations who understand the grassroots’ needs better in each country, allowing them to curate the right programmes towards improving connectivity and promoting digital literacy.For more information on EdgePoint, please visit https://edgepointinfra.com.Issued on behalf of EdgePoint Infrastructure Sdn Bhd by Narro Communications.For media queries, please contact:Annushia BalavijendranHead of Marketing, EdgePoint InfrastructureMobile: +6016 371 3227Email: annushia@edgepointinfra.comTimothy GunapalanNarro CommunicationsMobile: +6019 355 2520Email: timothy@narrocomms.com Copyright 2024 ACN Newswire via SeaPRwire.com.

KUALA LUMPUR, Oct 10, 2024 - (ACN Newswire via SeaPRwire.com) - Public Bank Berhad (“Public Bank”) had on 10 October 2024 entered into a conditional sale and purchase agreement (“SPA”) with the Estate of the Late Tan Sri Dato’ Sri Dr. Teh Hong Piow (“Estate”) and Consolidated Teh Holdings Sdn. Bhd. (“ConTeh”) to acquire in aggregate 175,896,000 ordinary shares in LPI Capital Bhd (“LPI”), representing approximately 44.15% equity interest in LPI, for a total cash consideration of RM1.72 billion (“Proposed Acquisition”).LPI, a company listed on the Main Market of Bursa Malaysia, has been in operations for over 60 years and is mainly involved in the underwriting of general insurance. It currently has 21 branches throughout Malaysia, 1 branch in Singapore and also operates in Cambodia through an associate company.Speaking at the press conference after the SPA signing ceremony, Tan Sri Dato’ Sri Dr. Tay Ah Lek, Managing Director and Chief Executive Officer of Public Bank said, “The Proposed Acquisition represents a strategic opportunity for Public Bank to further expand its general insurance segment into the Malaysian market through the LPI Group. This will allow the enlarged Public Bank Group to establish an immediate market presence and strong foothold in the general insurance segment in Malaysia as a comprehensive complementary service to its current financial services and Family Takaful offerings.”He further added that, “The Proposed Acquisition is also in line with our Group’s plans to expand beyond just organic growth but through strategic acquisitions to expand our product and service offerings as evident by our recent completion of the acquisition of Public Bank Securities Vietnam Company Limited which allowed our Group to expand our financial services offering in Vietnam with the inclusion of securities trading services.”Tan Sri Tay concluded by saying, “This strategic acquisition of LPI Group, a long-established and leading general insurance player in Malaysia, represents a clear and unique opportunity for us to accelerate our vision to move towards a “Universal Banking Model” that offers comprehensive and diverse range of financial and other related products and services under the same group.With our existing network of over 260 branches located throughout the country, LPI Group would be able to leverage and expand its distribution channels and further grow its general insurance business in Malaysia. In addition, we would also be able to tap into the sales and distribution network of LPI and further expand our reach to cover clients and customers of LPI.Aside from the mutual cross selling of products and services, Public Bank and LPI will also explore possibilities on developing new integrated products and services catering to our customers’ financial and insurance needs.”As this is a related party transaction, the Proposed Acquisition is subject to the approval of the non-interested shareholders of Public Bank at an Extraordinary General Meeting (“EGM”) to be held at a later date. Should the Proposed Acquisition be approved at the EGM, Public Bank will be obliged to extend an unconditional mandatory take-over offer (“MGO”) (“Proposed Offer”) for the remaining equity interest in LPI not already owned by it.It is pertinent to note that Public Bank has received the approval from the Ministry of Finance and Bank Negara Malaysia for the Proposed Acquisition and is expected to complete this corporate exercise in the 1st quarter of 2025.Barring any unforeseen circumstances, the Proposed Acquisition is expected to be value accretive and contribute positively to the future earnings of the Public Bank Group.At the same press conference, Teh Li Shian Diona, the youngest daughter of the late Tan Sri Dato’ Sri Dr. Teh Hong Piow also announced that the Estate and ConTeh intends to undertake a restricted offer for sale (“ROFS”) of a portion of their Public Bank Shares, progressively over a 5-year period and will be in compliance with the Financial Services Act.Diona Teh said, “My father often said that the success of Public Bank was not his alone – it is built on the trust and loyalty of its shareholders and the relentless commitment of its employees, or as he would like to call them his “corporate family”.“To honour his legacy and to show our deep appreciation and gratitude, we will be undertaking an exercise to distribute a portion of our Public Bank shares at a discount to all employees, directors and eligible shareholders of the Public Bank Group. This initiative aims to ensure that Public Bank remains in the hands of those who have nurtured its growth and success over the years, enabling us to continue building our legacy together.”She further added that, “Although we will be streamlining our stake, I would like to take this opportunity to reiterate our firm and unwavering commitment to continue as the major shareholders of Public Bank. This is not just a role or title for us – it is an honour and a responsibility that we deeply cherish. We are devoted to upholding my father’s legacy and continuing the stewardship of this esteemed institution.”“For this, we are deeply grateful to Bank Negara Malaysia and the Ministry of Finance for their trust in us by granting us the approval to continue helming Public Bank. With their support, we will perform our utmost best to lead Public Bank with the same passion, integrity, and vision that has defined the PBB group thus far.”Issued By: Swan Consultancy Sdn. Bhd. on behalf of Public Bank BerhadFor more information, please contact:Xinyi ChingEmail: x.ching@swanconsultancy.biz Copyright 2024 ACN Newswire via SeaPRwire.com.

LONDON, Oct 10, 2024 - (ACN Newswire via SeaPRwire.com) - In the face of rapid digital transformation across the UK and Ireland, businesses are increasingly turning to AI and personalisation technologies to enhance customer engagement in 2025, according to the newly released ‘Customer Experience Live UK Intelligence Report 2024'. The report, unveiled at the co-located Customer Experience Live Show UK and Digital Experience Show UK 2024, reveals that 62% of companies are investing in AI, while 52% are focusing on personalising service delivery to meet rising customer expectations.The report outlines how businesses are focusing on improving customer journey mapping (53%) and re-evaluating voice-of-customer initiatives (49%), underscoring that organisations are intensifying efforts to better understand and anticipate customer needs. The rising use of AI is set to transform the way businesses deliver real-time, tailored customer interactions, with 49% of companies re-assessing chatbot and automation solutions to optimise customer service operations.One of the key challenges facing enterprises in the region is re-imagining CX, with 50% of respondents citing this as a priority, alongside data-driven decision-making (47%), and increasing customer satisfaction and retention (38%). As companies work towards achieving operational efficiency (33%), the emphasis on digital transformation initiatives is undeniable. To address these challenges, businesses are upgrading their digital solution stacks, with 47% improving their digital engagement and customer care platforms. Additionally, 46% are investing in customer analytics and personas to gain deeper insights into customer behaviour, while 43% are turning to omnichannel engagement strategies to deliver cohesive, seamless experiences across all touchpoints.Commenting on the findings, Ayusha Tyagi, Managing Director of Customer Experience Live, noted, "The intelligence report highlights a pivotal moment for UK & I businesses. As companies amplify their investment in AI and digital technologies, they are not only meeting customer demands for personalised, real-time experiences but also setting themselves up for long-term success in an increasingly digital marketplace."The Customer Experience Live Show UK and Digital Experience Show UK 2024, held at Hilton Syon Park in London, brought together senior industry leaders to explore the latest trends shaping customer and digital experiences. Featuring expert discussions on brand experience, business transformation, data excellence, AI, automation, and omnichannel strategies, the event provided a crucial platform for businesses in the region to share best practices and future-shaping solutions.The event was supported by leading sponsors and partners, including Verint, Concentrix, Talkdesk, Konnect Insights, Squiz, manifesto, Acquia, Zoho, and Answered by Aramex, alongside strategic partners such as the International Customer Experience Institute, Customer Institute, and Directors Club, with BNC as the Project Intelligence Partner. Media partners included Customer Data Platform Institute, ACN Newswire via SeaPRwire.com, Siliconindia, StartupNews.fyi, and CIOReview. Thought leaders from prominent organisations, including NHS, Bank of England, Rolls-Royce, Electrolux, Close Brothers, Formula E, and Adidas, shared valuable insights on navigating the complexities of digital transformation while keeping the customer at the heart of decision-making.A highlight of the conference was the Customer Experience Live Awards UK 2024, which celebrated organisations that have made remarkable strides in CX innovation. Among the distinguished winners were Telecommunications And Digital Government Regulatory Authority (TDRA), Tawuniya, Saudi Electricity Company, OVO Energy, Zakat, Tax, and Customs Authority (ZATCA), Quilter, Riyadh Airports Company, Espire Infolabs, MSD, and Verint, who were recognised for their exceptional efforts in transforming customer engagement and delivering cutting-edge service through digital innovation.For more insights into the digital CX strategies driving the future of customer experience in the region, download the full 'Customer Experience Live UK Intelligence Report 2024' at www.customer-experience.live/industry-reports.About Customer Experience LiveCustomer Experience Live is a leading digital customer experience insights and research powerhouse in the EMEA region. The company is committed to rigorous research that drives the conceptualisation of programs and activations essential for top-level executives to fuel growth within their organisations. With a keen focus on assisting leading solution providers in navigating the EMEA market, it delves into understanding end-user needs comprehensively, facilitating the generation of high-quality leads and ultimately securing successful business ventures.For more information, please contactRiji Raju, Customer Experience LiveEmail: riji.raju@customer-experience.live Copyright 2024 ACN Newswire via SeaPRwire.com.

SINGAPORE, Oct 10, 2024 - (ACN Newswire via SeaPRwire.com) - Customized Training Solutions Pte. Ltd. (CTS) is hosting a virtual summit, “Empowering Cyber Resilience,” aimed at addressing the growing cyber threats facing today's interconnected world. This two-half day event will bring together top industry leaders, government officials, and cybersecurity experts to provide actionable strategies for organizations to enhance their cyber resilience, focusing on People, Process, and Technology.As cyber threats escalate, resilience is now essential to protect data, maintain business continuity, and recover quickly after cyber incidents. This summit emphasizes a holistic approach—combining human factors, organizational processes, and the latest technologies.Key Focus: People, Process, and TechnologyPeople: Cyber awareness and creating a "human firewall" are critical. Speakers will emphasize security-first cultures and employee training, ensuring staff become the first line of defense against attacks. Jocel de Guzman notes, "Empowering stakeholders as cyber defenders is vital."Process: From incident response to regulatory compliance, clear processes are essential. Attendees will gain insights on refining procedures for better threat management and recovery, with best practices shared by government and industry experts.Technology: Cutting-edge tools such as AI, blockchain, and cloud security will be explored. Charmaine Valmonte, CISO of Aboitiz Group, will discuss integrating these innovations to enhance both preventive and reactive security measures together with other distinguished panelists.Fostering Cross-Sector CollaborationThe summit also highlights the importance of collaboration across industries like finance, healthcare telecommunications and more. Experts will share strategies for mitigating sector-specific risks. Dr. Elizalde Javier Duran of CyberSocPH together with other government officials will emphasize, “Cross-sector cooperation as an essential part of national cyber defense.”Day 1 will cover foundational topics and sector challenges, including a keynote from Dato Ts Dr. Amirudin Wahab, CEO of Cybersecurity Malaysia, on defending critical ICT infrastructure. Day 2 will focus on emerging trends, such as AI’s evolving role in cyber defense.Speakers and PanelsAttendees can expect to gain insights from a diverse array of speakers, features multiple interactive panels designed to equip attendees with practical knowledge to implement immediate including:Mr. Onil Jaia G. Leyda, Technical Solutions Consultant, ManageEngineMr. Anthony Dayrit, Head of Global Security Defense & Operations, ASM, offering insights into hacker motivations and evolving attack methods.Ms. Mel Migriño, Chairman of Women in Security Alliance Philippines, on cybersecurity trends shaping the future.Mr. Michael L. Aguirre, CPA, MBA , MST, Senior Partner & Founder of UHY M. L. Aguirre & Co., CPAs and Babylon2KMr. Ethan Seow, Director and Co-Founder C4AILDr. Anuradha Rao, Founder, CyberCognizanz, Associate Faculty, SUSS, Global DEI Advisory Council Member, ISC2Mr. David Robinson, co-founder and the Managing Partner at &How IntelligenceMr. Duncan Kenwright, Managing Director Global Solutions, APAC, Verizon BusinessBuilding Resilience for the Future"Cyber resilience, combining People, Process, and Technology, is crucial for businesses," says Marylen Ramos-Velasco, CEO of CTS. This summit aims to equip organizations with the tools and insights needed for long-term success in today’s evolving threat landscape.For more information, visit www.ctsolutionsglobal.com/cyber-resilience-summit. Copyright 2024 ACN Newswire via SeaPRwire.com.